We are seeking a dedicated and detail-oriented Dental Receptionist / Scheduling Coordinator to join our dental front office team. The ideal candidate will play a vital role in ensuring smooth operations within our dental practice, providing exceptional support to both patients and healthcare providers. This position requires a strong understanding of dental terminology, patient management systems, and front desk operations.

Responsibilities

The responsibility of the Scheduling Coordinator is to help the potential patient clearly understand, and facilitate their commitment to, the services provided by the clinic

Warmly greet each visitor to the center in a timely manner
Distribute all necessary paperwork to patients and assist with completion of paperwork as necessary
Collect payments as needed
Check out patients and ensure next visits are scheduled as directed
Ensure follow-up for hygiene after final appliance delivery and track follow-up
Be always available to incoming patients, vendors, visitors, etc. – never leaving the front unattended during office hours, ensuring completion of scheduling for the last patient of the day
Answer questions for patients about their visits; communicate questions to designated team member when necessary
Respond to patient inquiries with a general knowledge of our products and services.
Constant review of lobby to ensure appearance is clean and stocked
Ensure office supplies for front office are stocked and communicate with Human Resource Manager for necessary supply orders
Ensure patient communications are carried through to resolution
Primary responder to phones. Take messages or redirect call to another staff member as required.
Understand the patient experience and ensure that we are exceeding patient expectations through every step of the patient experience
Cultivate lasting professional relationships with patients
Present the services provided in a clear, concise, memorable and impactful way
Schedule Smile Design for the patient
Complete all necessary paperwork and documents
Complete chart notes, as needed, track and upload patient documents daily. Request help from office manager and treatment coordinator as needed, but it is your responsibility to ensure these tasks are completed.
Monitor KPIs for your position

Requirements

High school diploma required; college degree preferred
Preferred: knowledge of Open Dental software
Dental/medical knowledge preferred
Warm and inviting personality
Ability to work a flexible schedule
Ability to answer questions in a clear and concise manner
Ability to educate consumers on products and services
Engaging and friendly; excellent interpersonal skills
Ability to build strong business relationship
Ability to work in a stressful environment and maintain a pleasant demeanor
Telephone experience required
Advanced oral and written communication skills
Strong organizational skills
Must be a team player
Commitment to providing excellent customer service and patient care
Basic computer skills, strong keyboarding skills and knowledge of software including Microsoft Office Suite i.e., Word, Excel, Power Point
Bi-lingual speakers are welcome
Basic CPR Certification.

If you are passionate about healthcare and possess the skills necessary to excel as a Scheduling Coordinator, we invite you to apply for this rewarding opportunity.

Compensation & Benefits

$22-$27/hour Compensation will be be based on candidate's level of experience

About the Company

At Revolution Dental Group in Oregon City, we pride ourselves on providing exceptional patient care in a warm, welcoming environment. We are Private Practice dedicated to utilizing advanced technology to deliver the highest standard of dental services. Our team values collaboration, continuous learning, and a supportive work culture.

Schedule & Benefits

Position Type: 4- 10-Hour Days
Benefits: Full-Time Benefits
Employer-paid medical insurance
80 hours of paid time off and 40 hours of paid sick leave
In-house dental benefits · Employee-contributed 401(k) plan
Continuing education and professional-development opportunities
Opportunity for attendance bonuses