Overview

At Westrock Orthodontics, our Bilingual Receptionist is the heart of our patient experience. You’ll work hand-in-hand with our doctors, dental assistants, and clinic leaders to deliver world-class care, streamline patient visits, and create a welcoming, high-energy environment.

This position is part of our dynamic Travel Team, supporting three of our premier local clinics:

• Bentonville Central: 2 days/week
• Bentonville J Street: 2 days/week
• Siloam Springs: 1 day/week

Responsibilities

• Patient Experience: Warmly greet patients, manage seamless check-ins/check-outs, and answer inquiries with exceptional customer service.
• Scheduling & Accounts: Coordinate and confirm patient appointments to maximize clinic flow, verify insurance eligibility, and maintain accurate account records.
• Clinic Support: Keep digital health records updated and partner with the team to manage office stock and maintain a clean, organized space.

Requirements

• Languages: Fully fluent in both English and Spanish (required).
• Experience: 2+ years of office, reception, or customer-facing experience preferred.
• Education: High school diploma or equivalent.
• Key Skills: Strong verbal/written communication, reliable computer skills, sharp attention to detail, and top-tier multi-tasking abilities.
• Core Qualities: A collaborative, kind, and respectful team player who anticipates clinic needs, solves problems with a positive attitude, and genuinely cares for patients.

About the Company

We foster a supportive, winning culture that celebrates continuous growth and encourages everyone to succeed together.

Compensation & Benefits

• Competitive Compensation & Career Growth: Ongoing development in a high-performing, passionate team.
• Health & Wellness: Flexible medical/dental/vision coverage, Employee Assistance Program (EAP), and complimentary orthodontic treatment for you and your family.
• Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays.
• Financial Future: Industry-leading 401(k) plan with company matching.